Terms & Conditions & Service Guarantee
Appointment Deposits
At Kado Hair we ensure that enough time is allocated for each service booked by a client, therefore deposits are taken to secure colour/treatment appointments. Clients are contacted up to 3 weeks before their appointment to pay a deposit for their booking.
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Clients have until 72 hours before their appointment to cancel or amend their appointment free of charge. Any cancellation or amendment made within 72 hours will forfeit the deposit for the appointment.
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If a cancellation/amendment happens withing 72 hours of the appointment with no deposit on the account, a deposit may be required for any future appointments made at Kado Hair. ​​
If you cancel your appointment with short notice you may be required to pay 40% cost of the appointment.
At Kado Hair, we are committed to providing you with the best possible experience. If for any reason you are not satisfied with a service you've received, please let us know and we will do everything we can to make it right.
Refund Policy
All services are non-refundable, but we will be more than happy to schedule a corrective service free of charge.
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The correction service must only take place if a genuine mistake has taken place by one of the team at Kado Hair. In case of a disagreement, a redo must be validated by management. We offer a 48 hour grace period after your service for any complaints or concerns to be raised with us, once this has been done, we will investigate how this happened and when this can be rectified. The correction appointment must take place within 7 days of the original appointment.
It is important you contact Kado Hair as soon possible, so a corrective service can be booked in.
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If you have any concerns about your hair, please do ask your stylist during your appointment.
Right to Refuse
Kado Hair reserve the right to refuse service to anyone who demonstrates inappropriate behaviour in the salon or to any member of our team.
Time Keeping
Our stylists are very busy at Kado Hair, and appointments are used to allow the correct amount of time for your service. If appointment times are not kept, it may result in the loss of appointment. If you are not able to make the appointment, please give the salon a call and we will be happy to reschedule this.
Head Lice Policy
It is against Kado Hairs policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon, we would not be able to complete the service the same day, the service would be able to continue 48 hours after the headlice treatment has been completed.
Clothing Policy
At Kado Hair we have precautions in place to protect our clients personal clothing from any product used during their appointment. However, on occasion some product may come into contact with some clothing items. We do apologise if this does happen but Kado Hair or any of the staff are not liable for any damage to clothing made during appointments. ​​